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CUSTOMER ONBOARDING SUCCESS MANAGER(M/F) - NORTH AMERICA

RÉFÉRENCE : VIE/115737/1272018


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détail de l'offre

ETATS-UNIS (New York City)
du 01 novembre 2018 au 01 mai 2020 (pour 18 mois)
ETABLISSEMENT : SARL
REMUNERATION MENSUELLE : 3322€ (indemnité non contractuelle fixée par décret et arrêté, dont le montant peut varier notamment en
fonction de l’évolution du barème de référence, de la localisation de la mission et des cas d’abattements prévus par les textes)

GoodBarber is looking for a Customer Onboarding Success Manager to join our fast-growing team. Within the Marketing and Sales team, you'll be in charge to support our growing customer base by building and maintaining success throughout our customers’ lifecycle.

GoodBarber is the leading European platform for building mobile apps. Targeting non-developers, our DIY online tool helps content producers, brands and local businesses publish apps on the App Store, Google Play and the modern web with Progressive Web Apps. We're a team of 40 people, passionate about amazing design and delivering the best possible experience to our users, spread across our 3 offices in Ajaccio (FR), Lisbon (PT) and New York (US).


Role and mission:
Customer Onboarding Success Manager Job Purpose
The Customer Onboarding Success Manager helps new leads/customers move up the learning curve. Your main goal is to collaborate with customers to help them drive success and get the most return on investment for their app. This position is a mix between Customer Success Manager and Sales Representative, since your main focus will be to support users during their onboarding phase. The COSM knows perfectly how an app can be built with GoodBarber and points people in the right direction to set up their project. Always listening to understand how GoodBarber can solve the user's problem, he is a tech-savvy person that can explain clearly to anyone how GoodBarber can be the solution to achieve their goals.

Customer Onboarding Success Manager Duties:
Contacting new leads (phone, email, chat, ...)
Be the main point of contact and advocate for approximately 80 users throughout onboarding
Answering product and services inquiries
Qualifying and understand a customer's needs
Conducting demos of the product
Teach how to make the most of the GoodBarber technology
Producing high quality content (blog posts, videos, FAQs, Online help, ...)
Proactively identify and close additional revenue from existing client base
Independently and successfully manage a high volume of account related tasks including: contract management, support case escalation, and email and phone communication
Growing your area of responsabilities


Profile:

1 year experience in outbound Saas Sales or as a Customer Success Manager
Confidence on the phone
Excellent verbal and written communication skills
Ability to learn quickly, adapt to change and be tech savvy
A strong love for teaching: you get excited when you help someone achieve their goals
High standards for yourself and your team
Ethical and honest approach
Ability to work autonomously and manage multiple tasks simultaneously
Ability to build strong relationships with internal teams
Excellent tactical execution skills and attention to detail
Knowledge of the Spanish language (spoken and written) is a plus

Avant de postuler, veillez à vérifier les conditions d’éligibilité pour cette destination http://www.civiweb.com/FR/le-volontariat-international/conditions-du-VIE.aspx
Le visa requis dans le cadre d’une mission VIE est en effet soumis à des conditions de formation et/ou d’expérience.

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Publiée le 12 juillet 2018
de New York City
Activités en entreprises

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Nb de poste à pourvoir : 1

Expérience souhaitée : 12 mois

Niveau d'étude demandé : Bac + 5 et plus

Langue : Anglais , Espagnol

Domaines de compétences : Marketing

Filière d'étude : Ecole Supérieure de Commerce

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