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JUNIOR PROGRAM MANAGER HF

RÉFÉRENCE : VIE/105864/4122017


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détail de l'offre

ITALIE (Milano)
du 01 mars 2018 au 01 mars 2020 (pour 24 mois)
ETABLISSEMENT : CWT SAS
REMUNERATION MENSUELLE : 2012€ (indemnité non contractuelle fixée par décret et arrêté, dont le montant peut varier notamment en
fonction de l’évolution du barème de référence, de la localisation de la mission et des cas d’abattements prévus par les textes)

Entreprise:

Carlson Wagonlit

Poste et missions:

Overall Objectives:

· Retain and develop profitable and/or strategically important clients.
· Improve profitability and customer contribution
· To be perceived by customers as a thought leader
· Demonstrate teamwork and a passion for understanding customer needs
· To work with clients to develop the account and deliver T&E solutions




Profil:

Key Areas Of Activity:

Retain and develop profitable and/or strategically important clients.
· Develop and successfully manage a joint business plan with clients
· Ensure adherence to all contractual obligations
· Develop an internal strategy for each account via the diagnostic tool in CRM
· Take responsibility for nationally-contracted commitments as part of a regional/global agreement
· Work with clients to ensure objectives of travel policy are met
· Review service configuration using internal resources

Improve profitability and customer contribution
· Bring value to the customer at all times and seek more billable opportunities
· Have a clear understanding of CWT products and services and introduce them to clients when the opportunities arise
· Proactively seek new commercial opportunities for CWT including up-selling and cross selling
· Renegotiate financial arrangements as necessary

To be perceived by customers as a thought leader
· Be up-to-date with the latest developments in the industry
· Seek out industry best practice and be prepared to discuss ideas both internal and externally
· Work to educate customers in the latest industry developments

Work with customers to deliver T&E solutions
· Produce service level agreement and implement review/planning process
· Manage agreed customer initiatives in line with the diagnostic tool and/or VBS account plans
· Review of client and CWT travel processes with a view to reducing costs
· Ensure maximum use of CWT technology

Demonstrate teamwork
· Attend team meetings and make a positive contribution
· Share nest practice and experience with colleagues
· Communicate with all stakeholders involved with the customer both internally and externally

Show a passion for understanding customer needs
· Conduct regular customer satisfaction activity to include surveys, travel clinics and user groups
· Meet regularly with customers to review progress against the business plan and issue a business review
· Ensure you have the correct relationships within the customer company including decision makers, influencers and users. To also encourage cross fertilisation of CWT and customer senior management.

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Publiée le 04 décembre 2017
de Milano
Activités en entreprises

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Nb de poste à pourvoir : 1

Expérience souhaitée : 36 mois

Niveau d'étude demandé : Bac + 3/4 , Bac + 5 et plus

Langue : Italien , Anglais

Domaines de compétences : Tourisme , Economie du développement , Gestion de Projets , Commerce – Vente - Distribution , Commerce International , Gestion d’entreprise , ECONOMIE – DROIT - GESTION , Hôtellerie - Restauration

Filière d'étude : Ecole d'Ingénieur , Ecole spécialisée , Ecole Supérieure de Commerce , Institut d'Administration des Entreprises , MASTER , MBA

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