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REFERENCE: VIE/108864/1622018



from 01 July 2018 to 01 July 2019 (for 12 months)
MONTHLY REMUNERATION: 2042€ (Non-contractual allowance laid down by decree and order, whose amount may vary in particular depending on the changes to the reference scale, the location of the position and the cases for deductions set out in the texts)


With a history and culture of science and innovation, we are the world’s leading provider of reservoir characterization, drilling, production, and processing technologies to the oil and gas industry.

Working globally, we employ around 100,000 people and work in more than 85 countries. We leverage strong local experience and the diversity in thought, background, and knowledge that more than 140 nationalities bring.

Position and Missions:

The Employee Support Specialist acts as a first point of contact for employees and HR staff on queries regarding, but not limited to, benefits, compensation, HR Information Systems (HRIS), and HR policies and procedures. He/she resolves the employee/manager request per the established procedures and is responsible for providing accurate responses and timely turnaround for all queries.

Essential Responsibilities and Duties:
- Receives, categorizes and validates employee queries per defined procedures and creates tickets.
- Assists with follow-up and keeps employees fully informed on progress of query, as per established KPIs.
- Ensures the ticket is updated at all times until issue is resolved, and communicated to employee.
- Coordinates internally per defined procedures and uses HR knowledge management tools to identify and respond with resolutions, quickly and accurately.
- Accurately logs information in the HR ticketing system.
- Categorizes tickets as per level of importance as well as HR specialty.
- Assists with the coaching and development of new team members.
- Complies with all applicable Schlumberger standards and policies.
- Assists with the coaching and development of new team members.
- Identifies and participates in continuous improvement initiatives.
- Ensure compliance with the Data Privacy & Protection Guidelines and relevant legislation.

Employees may be assigned other duties, in addition to, or in lieu of those described above, according to the needs of the location or Company.

Beginning of assignment (July 2018 - to be confirmed)


Master Degree with a specialization in HR and with 1 to 3 years of experience in HR or Business.


Leading by example: Strongly protects and acts as guardian to our Values, Policies and HR Principles and encourages employees to do the same.

Visible and accessible: Is visible, approachable and available to all employees.

Results oriented: Delivers the right thing, on time, with quality and accuracy.

Proactive: Identifies, assesses and addresses potential issues in the workplace. Actively promotes continuous improvement of HR Policies and Standards.

Responsive: Commits to keep employees and managers informed of status of queries, issues, or concerns, and follows up through closure.

Trustworthy: Establishes a relation of trust with employees through openness, adherence to commitments, and maintains confidentiality.

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Published on 16 February 2018


Number of positions to be filled: 1

Experience required: 18 months

Required academic level: 5 years of higher education or more

Language: English , French , Spanish

Field of expertise: Human Resources

Curricula: MASTER , Ecole de Gestion , DESS (Master Professionnel) , Ecole Supérieure de Commerce , CLASSES PREPARATOIRES


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